Customer Experience Management

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Improving Your CX

It shouldn’t come as a surprise that customer experience (CX) is rapidly

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CX Matters

A couple of years ago, retail giant, Walmart released a series of...

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In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

Tathagat (a.k.a. “TV”) is a software professional by education, computer scientist by

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The Pen Unspoken

A flawless experience of a pen nurtured a bond in Red’s heart.

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Stop Ignoring Customers

High end technologies, ease of availability and affordable prices of products and

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Being Customer Centric

Acknowledging the fact that “we are clearly in the world where customer

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CX Is A Journey

"Customer Experience can never be consistent across any parameter that defines it." With

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Is Customer Experience Equivalent To Customer Service?

Take a few minutes to think about it. Are you able to distinguish

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May Be Your Customer Isn’t Trying To Save Money?

What delights your customer? Is it always to save money, find a

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How to boost your response rate

Zykrr does not only aim at providing a Customer Experience Management Platform but also believes in providing an end-to-end solution when it comes to managing the voice of customers and capturing instant real-time feedback. From designing the surveys through a DIY Survey Administration module to providing actionable insights on the same as well as managing any escalations raised by customers through our efficient escalation management platform, we have it all. We partner with our clients and strive to make their customer experience journey better every day.

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Best Practices to be followed while framing survey

A good survey has the right blend of close-ended and open-ended questions that are framed to capture the right sentiments to achieve your goals. Studies show that close-ended questions in a survey tend to capture more responses than open-ended questions.

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Building Customer Loyalty: The Magical Ingredient For The Success of Your Organization

"Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

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Give Your Business The Pinnacle Of Solutions And Unlock New Potentials With Zykrr.