CSAT Score – Customer Satisfaction KPI
Customer Satisfaction Score is a barometer that indicates how satisfied your customers
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Customer Satisfaction Score is a barometer that indicates how satisfied your customers
Read MoreThe customer reaction and responses are metered vigorously. Especially since when everything...
Read MoreWe all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role.
Read MoreWe all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role. NPS is a metric created by Fred Reichheld, a partner at Bain & Company, in 2003 and is used to understand customer satisfaction, and in turn customer loyalty. It measures how well an organization generates relationships worthy of loyalty.
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Net Promoter, Net Promoter Score, and NPS® are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
