Distributor NPS (dNPS) to improve Agent Experience
Major Life Insurance leaders headquartered in North India wanted to
check the pulse of their agents (new + existing) to understand their journey improvement and work process balance. It
helped them understand the evolving expectations of a very important stakeholder in their organizations, the distributors.
How Zykrr delivered impact
Deployed a tightly integrated agent feedback system with a customized questionnaire for every touchpoint in the agent's lifecycle.
Created de-dupe logic to ensure the agents are not spammed and ensure the triggers are implemented wisely in order to bring active participation from the respondents.
Enabled top management and senior management to review NPS and CSAT at overall, product line, product type, department, and channel level.
Set up an integrated rule-based escalation management system for dis-satisfied agents to get back to the customers in a timely way.
Give Your Business The Pinnacle Of Solutions And Unlock New Potentials With Zykrr.