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CSAT Score – Customer Satisfaction KPI

CSAT Score – Customer Satisfaction KPI

Customer Satisfaction Score is a barometer that indicates how satisfied your customers

CSAT And Net Promoter Score. Why Together?

CSAT And Net Promoter Score. Why Together?

The customer reaction and responses are metered vigorously. Especially since when everything...

Net Promoters Score

Net Promoters Score

When you are curious to know how well you have bonded with

Improving Your CX

Improving Your CX

It shouldn’t come as a surprise that customer experience (CX) is rapidly

Loyalty Brings Royalty

Loyalty Brings Royalty

A give and take relationship cultivates between a company and the customer

Feedback In Your Organization

Feedback In Your Organization

To unwrap the product for the first time to use, comes with

Why Do You Want Customer Feedback?

Why Do You Want Customer Feedback?

A local café decided to implement a very simple way to know...

CX Matters

CX Matters

A couple of years ago, retail giant, Walmart released a series of...

In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

Tathagat (a.k.a. “TV”) is a software professional by education, computer scientist by

The Pen Unspoken

The Pen Unspoken

A flawless experience of a pen nurtured a bond in Red’s heart.

The Pulse Of Your Audience

The Pulse Of Your Audience

Conference have the basic idea to spread the knowledge and present wide

In Conversation With Pankhuri Sakhuja

In Conversation With Pankhuri Sakhuja

How will you define CX to a layman? The relationship seeds between a

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