Major General & Life Insurance Leader had a customer feedback system. However, they wanted to upgrade it to offer enhanced flexibility for new features, integrate with their internal systems, and provide mobile friendly ways to capture detailed feedback. The organization has pan-India customers and products across the three verticals of GI - Health, Motor, and Travel
As a result, the NPS for Policy Purchase improved from 0 to 17 in Q4’21 and that for CS improved from -49 to -39 in the same time period.
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