Transactional NPS (tNPS) to improve Customer Experience

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Problem Statement

A premier Retail Coffee Chain was revamping its stores and wanted feedback on the product offerings and newer ambience. Basis the feedback they would improvise and replicate it across multiple other stores.

How Zykrr delivered impact

  • A dynamic item-based feedback survey was rolled out to understand specific feedback on the product the consumer had ordered
  • Deployed a tightly integrated customer feedback system across all stores based on the orders
  • Consumers were prompted to give feedback on the specific item the customer had ordered
  • Specific product-based feedback was sent to the relevant department to take action
  • Set up integrated rule-based escalation management system for dis-satisfied customers to get back the customers back into the system

Give Your Business The Pinnacle Of Solutions And Unlock New Potentials With Zykrr.