ZYKRR
ADVANTAGE

Our Partners

Trusted by Millions of customers across multiple industries and geographies

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DRIVE CUSTOMER CENTRICITY USING ZYKRR

How we help Clients

Our team of CX professionals works hand in hand with you with Zykrr’s advanced technology to drive customer centricity

Customer Journey Experience Management

Zykrr’s Experience Management Platform automates the most critical CX management functions to deliver the best experience possible. Here, touchpoint experience analytics identifies gaps in your service or product that results in negative customer experiences and automatically prompts those gaps with marketing, sales, service automation, or other business activities

Manage Omnichannel Experiences

Zykrr is a unified platform that provides real-time visibility, insights, and control over every customer interaction across multiple channels - sms, whatsapp, QR code, email, kiosk, website and in-app. With Zykrr, you can improve Customer retention and increase revenue with a digital omnichannel experience that's personalized and predictive.

Real-Time Analytics And Insights

With Customer Analytics tools Zykrr provides customers and employees with real-time actionable insights to improve the customer experience, and employee engagement.. Customers get a better experience because they get real-time personalized interaction. In addition, employees get real-time analytics to improve their performance.

Drive Your Business With Accountability

Get a clear understanding of how your customers interact with your business across all channels and locations, from the initial contact point to purchase. Then, the Zykrr’s close loop can be mapped directly to your teams to drive improvements, increase customer satisfaction, and drive more revenue from each customer.

Know Your Customer, Serve Your Employee

Zykrr provides a fully integrated real-time view of an employee and customer's journey with a brand, from the moment they first experience it to the moment they advocate it. Supporting Zykrr's sophisticated yet easy-to-use UX is a robust, highly scalable platform that monitors the individual journey and provide you with a single view for your customer or your employee

Powerful Cognitive Experience Management

Deliver best-in-class customer experiences with a single solution that captures verbatims, analyzes them, and predicts the future to take action based on the tone and sentiment. Built-in with AI and ML, sentiment and tone detection it helps managers make better decisions based on data and insights Leading to improved customer loyalty, retention, and profitability.

Why Zykrr

Zykrr gives businesses a competitive advantage

Zykrr gives businesses a competitive advantage by focusing on customers and providing insights through a highly advanced customer feedback software that drive better business decisions.

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Loyal Customers

  • Decrease churn
  • Increase customer lifetime value
  • Reduce cost to serve
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Engaged Employees

  • Attract and retain talent
  • Enhance Employee Morale
  • Improve productivity
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Brand Advocates

  • Acquire new customers
  • Increase market share
  • Improve awareness and perception
Our Enterprise Solutions

Single Solution To All Your CXM Needs

Understand
your Customers

Enhance
your offerings

Measure
ROI of initiatives

Manage
your touchpoints/ channels

Optimise
Product & Marketing Mix

Maximize
Revenue &Profits

Our Design Methodology

Experience Total Solution Design and Implementation

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Design & Plan

Design and plan an integrated NPS/CSAT program spanning your customer journey

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Deploy & Integrate

Creating real-time feedback listening channels to capture in-the-moment experience

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Understand & Predict

Understand and predict performance charter to prioritise actions for change for greatest impact across your value chain.

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Respond & Retain

Respond to your detractors and take action for RCA

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Transform & Inspire

Roles and access and cross functional CX reviews to drive organisation wide customer centricity with clear accountability and transparency across hierarchies.

Our Presence Across Industries

Win Your Customers With Zykrr

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Healthcare

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Financial Services

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Aviation

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Education

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Our Customer Stories

Our customers tell the best stories

Know Us

Latest From Our Blogs

Make everyone think about things from the customer’s perspective

CREATING AN OMNI-CHANNEL DIGITAL EXPERIENCE FOR BFSI

A substantial change in consumer behavior has been noted with the increasing adoption of digital services. A paradigm shift was noticed right from brand awareness to the buying journey, the service delivery aspect, and up to a query/ complaint being resolved.

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Zykrr: Revamp Your Customer Retention Plan

The world has transformed over the years and has adopted and adapted to digitization. Being a part of the digital world means that businesses can cater to a global clientele from any corner of the world. There are many advantages to it, but with it comes stiff competition, where the competition is not only limited to neighboring local businesses anymore. It crosses geographies and puts businesses on a global scale to be compared with other brands worldwide. So the question arises; ‘How to be a step ahead in the game?

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Why prefer the NPS scale of 11-pointer than traditional 5-pointer scale?

Net Promoter Score at 11-pointer scale brings users a wide range to express their experiences with better preciseness. Its comparatively new and gives a better-expressed experience while sharing feedback. A 5-star rating has been long outdated.

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Let's Get in touch with Us

Best Customer Feedback Software & Employee Pulse Survey Tools - Zykrr