Customer Experience

Exceptional Experience
Humanly Delivered

Craft memorable experiences, as they happen - rather than simply managing them. Discover a better way to personalize CX at scale.

Hero

Drive growth across
enterprise

Customer Support

Customer Support

Get the insights and tools to resolve issues faster, anticipate needs, and retain more customers.

CX Professionals

CX Professionals

Personalize the onboarding journey, identify growth opportunities, and turn happy customers into brand advocates.

Brand Managers

Brand Managers

Understand their emotions, measure brand sentiment, and ensure your message resonates with every customer.

ENGAGE.MEASURE.CONVERT

Our clients are winning the experience game

The brands you love use our vast suite of solutions: it's not a coincidence. Discover the secret sauce to their success

Frictionless conversions for an E-commerce platform

Zykrr implemented a web intercept feedback system on the client's website. Strategically placed forms captured real-time qualitative insights at crucial touchpoints.

23%

Lower Abandonment

12%

Higher Conversions

NPS Boost for Bajaj Allianz Life Insurance

In an ongoing pursuit of NPS Excellence, Bajaj Allianz Life Insurance, a leader in customer focus, rises to the next level with Zykrr's CXM platform.

16

Base Points Higher NPS

12%

Higher Response Rates

Turning Insights into Action for continuous NPS Growth

Zykrr's Customer Feedback expertise empowers top Indian Life Insurance firm, leading to impactful improvements in customer journeys.

30

Base Points Higher NPS

11%

Higher Response Rates

Get access to CX leaders and their secrets
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The Experience Catalyst

Why Zykrr ? Because we get you

Beyond the Data

Beyond the Data

We're not just about numbers – we help you understand the human story behind the data.

Leaders as Partners

Leaders as Partners

Our team of leading consultants co-creates large-scale solutions alongside cutting-edge AI features.

Predicting to Perfect

Predicting to Perfect

Get real-time insights and AI-powered predictions to anticipate customer needs and future trends.

High-Touch Support

High-Touch Support

We're here to help every step of the way, with dedicated support and expert guidance.

YOU ARE IN GOOD COMPANY

As feedback reigns supreme, here’s ours!

Hear from our long-term clients

avatar Vishwa Adnani

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Vishwa Adnani

Deputy Vice President & Head- Customer Management, Bharti AXA Life Insurance

avatar Sujay Kalaria

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

Sujay Kalaria

Vice President - Digital Strategy, Transformation & Digital Business Build, Bajaj Auto Ltd

avatar Neelakshi Shalla

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Neelakshi Shalla

Head - Transformation Program and Customer Service, Bharti AXA Life Insurance

avatar Vishwa Adnani

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Vishwa Adnani

Deputy Vice President & Head- Customer Management, Bharti AXA Life Insurance

avatar Sujay Kalaria

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

Sujay Kalaria

Vice President - Digital Strategy, Transformation & Digital Business Build, Bajaj Auto Ltd

avatar Neelakshi Shalla

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Neelakshi Shalla

Head - Transformation Program and Customer Service, Bharti AXA Life Insurance

avatar Vishwa Adnani

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Vishwa Adnani

Deputy Vice President & Head- Customer Management, Bharti AXA Life Insurance

avatar Sujay Kalaria

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

Sujay Kalaria

Vice President - Digital Strategy, Transformation & Digital Business Build, Bajaj Auto Ltd

avatar Neelakshi Shalla

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Neelakshi Shalla

Head - Transformation Program and Customer Service, Bharti AXA Life Insurance

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