Insurance

Insuring Success

Redefine what customer experience means in the insurance industry. Make every interaction count, from claims to customer care, with our all-in-one CXM platform tailored just for you.

With Zykrr, every customer journey is smooth, efficient, and satisfying. Amidst the labyrinth of regulations, chaotic claims management, and keeping pace with technology, the leaders sit back and enjoy while their CX systems drive growth. Provide complete peace of mind and confidence to policyholders.

Navigate the industry complexities

Simplify processes, enhance customer experiences, and stay ahead in the ever-evolving insurance landscape.

Regulatory Pressure

Regulatory Pressure

Insurance companies face strict regulations around data privacy and compliance, such as GDPR and CCPA. Transparency and fairness in handling claims are paramount.

Market Competition

Market Competition

Intense competition leads to price wars and thin margins, requiring insurers to differentiate through superior customer experiences.

Social Customer Expectations

Social Customer Expectations

Aging policyholders demand personalized services, quick resolutions, and easy access to information.

Insurtech Disruption

Insurtech Disruption

New technologies and insurtech companies are reshaping the industry with innovative products and improved digital experiences.

THE EXPERIENCE CATALYSTS

Claim the Future of Insurance CX

Delight policyholders and drive growth through active listening, insights that answer all your critical questions, and automated actions.

Simplify and speed up

Simplify and speed up

Set up a streamlined system for claims processes and customer support journey that’s fast, efficient, and frustration-free.

Personalized like a birthday card

Personalized like a birthday card

Go beyond the generic policies and recommendations. Tailor insurance solutions to each prospect’s unique needs, ensuring a higher conversion rate.

Unified journeys

Unified journeys

A smooth ride for all your customers, no matter how or where they choose to interact with you – website, mobile app, WhatsApp and more.

Predict the future3

Predict the future

Zykrr’s AI-powered insights to anticipate customer needs, identify and resolve issues and proactively address them before they escalate, keeping your customers happy and loyal.

Work smarter, not harder3

Work smarter, not harder

Automate tasks and streamline workflows, freeing up your team to focus on what matters most – your customers.

Data-driven decisions, every time3

Data-driven decisions, every time

Use reliable customer behavior data to create strategies and plans to drive business growth.

ENGAGE. MEASURE. CONVERT

Real Results. Real Stories

See how Zykrr helped businesses like yours listen to their customers, understand their needs, and create experiences that translate to brand evangelism.

Upgrading Feedback Mechanism for a Major Life and General Insurance Leader

Implemented a multi-touchpoint feedback system with advanced analytics, CRM integration, and an escalation module to address detractor feedback.

+11

Base Points Higher NPS

2X

Growth in Revenue

In their own words

As feedback reigns supreme, here’s ours!

Hear from our long-term clients

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Deputy VP – Customer Management

Bharti AXA Life Insurance

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

VP – Digital Strategy

Bajaj Auto Ltd.

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Head – Transformation Program

Bharti AXA Life Insurance

In the increasingly data-driven world, Zykrr promises to be a great platform for businesses to engage wiith their audience and measure the impact of their campaigns.

Founder & CEO

ThoughtLeadership.in

In a world where data matters more than anything else, Zykrr is developing a unique expertise in the area of capturing and analyzing customer as well as employee feedback to deliver actionable insights to stakeholders. I am very excited about the prospects of Zykrr’s technology and I am glad to be a part of this journey.

Co-Founder & MD

Northwest Executive Education