Blogs

Feature Blogs

Measuring Employee Satisfaction To Improve Productivity.

John Rampton, online marketing guru said, “It’s a challenge to grow professionally and move up the corporate ladder when you’re not receiving feedback on your performance”.

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How Customer Analytics Helps Your Business?

An effective survey tool like the Zykrr software not only gives you

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Importance of patience experience during Covid times

The COVID-19 pandemic has turned our lives upside down. The strict lockdown

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How To Justify The ROI Of Customer Experience

Any successful customer-centric organization's foundation is built on the customer experience, yet knowing this intuitively is insufficient.

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Leveraging Customer Centric Innovation to Drive Organization

Innovation with a focus on the customer, or customer centricity, is more than just a strategy.

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Digital Transformation shaping Customer Experience like Never Before!

The economy in which businesses operate is transforming digitally at a rapid pace. Digitalization has impacted every aspect of how businesses operate.

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Choosing The Right Customer Experience Management Platform - The Right CXM Fit

Customer experience isn’t an expense. Managing customer experience bolsters your brand.

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Kickstart with Zykrr Customer Experience Management Engine

Investing in Customer Experience benefits your brand in by retaining customers and increasing revenue.

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The Real Secret to Winning over Gen Z through Customer Experience

Young consumers put a spotlight on three brand values one of which the NOW Customer values most: speed, trust, and authenticity.

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Building Customer Loyalty: The Magical Ingredient For The Success of Your Organization

"Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

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Know what NPS is all about and What is a good NPS

We all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role. NPS is a metric created by Fred Reichheld, a partner at Bain & Company, in 2003 and is used to understand customer satisfaction, and in turn customer loyalty. It measures how well an organization generates relationships worthy of loyalty.

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Best Practices to be followed while framing survey

A good survey has the right blend of close-ended and open-ended questions that are framed to capture the right sentiments to achieve your goals. Studies show that close-ended questions in a survey tend to capture more responses than open-ended questions.

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How to Frame NPS Question

We all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role.

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How to boost your response rate

Zykrr does not only aim at providing a Customer Experience Management Platform but also believes in providing an end-to-end solution when it comes to managing the voice of customers and capturing instant real-time feedback. From designing the surveys through a DIY Survey Administration module to providing actionable insights on the same as well as managing any escalations raised by customers through our efficient escalation management platform, we have it all. We partner with our clients and strive to make their customer experience journey better every day.

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Zykrr: Revamp Your Customer Retention Plan

The world has transformed over the years and has adopted and adapted to digitization. Being a part of the digital world means that businesses can cater to a global clientele from any corner of the world. There are many advantages to it, but with it comes stiff competition, where the competition is not only limited to neighboring local businesses anymore. It crosses geographies and puts businesses on a global scale to be compared with other brands worldwide. So the question arises; ‘How to be a step ahead in the game?

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Give Your Business The Pinnacle Of Solutions And Unlock New Potentials With Zykrr.