2022-09-22
Investing in Customer Experience benefits your brand in by retaining customers and increasing revenue. It is therefore no longer a luxury, but a necessity for every organization to survive in a competitive environment.
“Businesses are now differentiating themselves with the customer experience they are providing to their customers”
Why do we invest in Zykrr’s Customer Experience Management solution?
For starters, we aim to identify the key pain points in specific journeys and channels that impact your customer's experience thereby reflecting in your Net Promoter Score.
Let’s say, for a pharmaceutical company, feedback collected from medical representatives, doctors on board, and internal teams such as Marketing and Sales are key touchpoints. The key drivers that determine the experience of medical representatives are a smooth onboarding process, delivering product knowledge, incentivizing their efforts, etc.
Another example could be for an insurance organizanisation, issuance, claims and renewals are important touchpoints. The key drivers impacting the experience with issuance could be documentation and onboarding customers.
With our customer experience platform, we can help you determine which channel has the highest and the lowest impact on your business as well as the areas within each driver you must focus on to improve your customer journey.
How will an improvement in a certain customer journey impact your revenue?
Here is a simple correlation between loyal customers and increased revenue.
A widely recognized metric called Customer Lifetime Value (CLV) supports the following concept as it talks about the average revenue you can generate from customers over the entire lifetime of their account. In simple terms, it is the money you would make from a customer before churning.
How to kickstart with Zykrr?
Our goal is to provide actionable insights through a highly advanced end-to-end customer experience management solution that drives better decisions.
Here’s how your journey to onboarding Zykrr’s CX solution would be:
Please write to us at sales@zykrr.com to know more.
Looking forward to aligning forces!
*Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld
We're always on the lookout for talented individuals who share our passion for creating transformative experiences. If you're looking for a place to make a real impact, join our journey.
Send your profile to us at hiring@zykrr.com