Feedback Management
Wondering if your customers are silently screaming? Never miss another smile or frown. Address the blind spots in your process immediately with 360° feedback insights.
How likely are you to recommend us to your friends & collegues, Myle?
Many ways to listen. Only one way to understand. With Zykrr.
Capture relevant feedback from everywhere they are talking – or clicking. Right from web surveys to in-app questions and in-store voice, capture it all.
Share your critical questionnaires with dynamic feedback options across a wide range of channels with a single click.
Insights and actions delivered to the right person at the right time, always. Automate the entire process up the chain of command for every escalation.
Turn every frown upside down. Get alerts and recommended actions for every unhappy customer.
See how Zykrr helped businesses like yours listen to their customers, understand their needs, and create experiences that translate to brand evangelism.
Zykrr implemented a web intercept feedback system on the client’s website. Strategically placed forms captured real-time qualitative insights at crucial touchpoints
84%
Lower Resolution Time
4X
Higher FCR
Implemented a mobile-friendly feedback system with multi-channel capture (SMS, Email, WhatsApp) and seamless HIS integration, enabling data migration and campaign expansion.
+13
Base Points Higher NPS
7X
Growth in Revenue
Zykrr’s comprehensive tNPS Program, capturing patient feedback across Outpatient, Inpatient, and Telehealth services, created a holistic experience uplift.
+12
Base Points Higher NPS
37%
Higher Response Rates
Hear from our long-term clients
Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.
Deputy VP – Customer Management
Bharti AXA Life Insurance
Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.
VP – Digital Strategy
Bajaj Auto Ltd.
We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.
Head – Transformation Program
Bharti AXA Life Insurance
In the increasingly data-driven world, Zykrr promises to be a great platform for businesses to engage wiith their audience and measure the impact of their campaigns.
Founder & CEO
ThoughtLeadership.in
In a world where data matters more than anything else, Zykrr is developing a unique expertise in the area of capturing and analyzing customer as well as employee feedback to deliver actionable insights to stakeholders. I am very excited about the prospects of Zykrr’s technology and I am glad to be a part of this journey.
Co-Founder & MD
Northwest Executive Education
Stories, learnings and thoughts by leaders.
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