Feedback Management

Listen to their
side of the story

Wondering if your customers are silently screaming? Never miss another smile or frown. Address the blind spots in your process immediately with 360° feedback insights.

How likely are you to recommend us to your friends & collegues, Myle?

ENGAGE.MEASURE.CONVERT

Surveys, messages, voices, and more.

Many ways to listen. Only one way to understand. With Zykrr.

ENGAGE.MEASURE.CONVERT

Real Results. Real Stories

See how Zykrr helped businesses like yours listen to their customers, understand their needs, and create experiences that translate to brand evangelism.

Pan-India transformation in closed loop system for CV Sales & Service

Zykrr platform enabled CV dealers in achieving faster resolutions through modular workflows, leading to improved customer experience across sales & service.

84%

Lower Resolution Time

4X

Higher FCR

Personalized store experience for a coffee chain with dynamic feedback

A tightly integrated Zykrr system captured granular insights for a premier coffee chain, unveiling customer preferences, for better store experience across India.

+11

Base Points Higher NPS

3X

Higher Response Rates

Elevating healthcare experience through digital feedback drives

Zykrr’s comprehensive tNPS Program, capturing patient feedback across Outpatient, Inpatient, and Telehealth services, created a holistic experience uplift.

+12

Base Points Higher NPS

37%

Lower Resolution Time

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Since we are talking about feedback...

Hear from our clients

Yours could be one of these!

avatar Vishwa Adnani

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Vishwa Adnani

Deputy Vice President & Head- Customer Management, Bharti AXA Life Insurance

avatar Sujay Kalaria

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

Sujay Kalaria

Vice President - Digital Strategy, Transformation & Digital Business Build, Bajaj Auto Ltd

avatar Neelakshi Shalla

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Neelakshi Shalla

Head - Transformation Program and Customer Service, Bharti AXA Life Insurance

avatar Vishwa Adnani

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Vishwa Adnani

Deputy Vice President & Head- Customer Management, Bharti AXA Life Insurance

avatar Sujay Kalaria

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

Sujay Kalaria

Vice President - Digital Strategy, Transformation & Digital Business Build, Bajaj Auto Ltd

avatar Neelakshi Shalla

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Neelakshi Shalla

Head - Transformation Program and Customer Service, Bharti AXA Life Insurance

avatar Vishwa Adnani

Zykrr team is solution-oriented and proactively shares quick resolutions to any issues faced while handling the platform. The team provides excellent handholding & training for process transition for quick adaptability to the platform. We have been able to understand and serve our customers better, ably supported by Zykrr’s data analytics platform.

Vishwa Adnani

Deputy Vice President & Head- Customer Management, Bharti AXA Life Insurance

avatar Sujay Kalaria

Zykrr has transformed the way we engage with our customers. The platform’s ability customer data and provide insights into their behaviour has helped us make informed data-driven decisions about our customer experience while the segment scores have helped us to create highly personalized experiences and targeted messaging for our various customer cohorts.

Sujay Kalaria

Vice President - Digital Strategy, Transformation & Digital Business Build, Bajaj Auto Ltd

avatar Neelakshi Shalla

We receive customers’ voices from various touchpoints, close looping, and tracking such customer feedback were beginning to be a challenge since we did not have a single platform to effectively manage all of these.

Neelakshi Shalla

Head - Transformation Program and Customer Service, Bharti AXA Life Insurance

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