Qualtrics is consolidating CX
You still have an independent option
Delighted shuts down June 30, 2026 — and the default path is a costly jump to Qualtrics XM. 
InMoment is expected to be sunset within two years (Forrester). Forsta is already inside Qualtrics. 
Zykrr is the independent, AI-native alternative — live in days, no enterprise lock-in.
Losing Delighted, InMoment, or Forsta? See where to go next.
What's happening
Every accessible CX tool is being absorbed into Qualtrics
Over eight years, Qualtrics has quietly bought up the accessible end of the CX market. Now the tools mid-market and enterprise teams relied on as alternatives are shutting down or disappearing inside one vendor.
01
Delighted is shutting down
Delighted sunsets permanently on June 30, 2026 — feature development has already stopped, and historical data is deleted unless migrated. The official path is Qualtrics XM: a jump from ~$249/mo to enterprise contracts.
02
InMoment is expected to be next
Absorbed into Press Ganey Forsta, then into Qualtrics' $6.75B acquisition. Forrester calls InMoment “unlikely to survive” and is advising customers to start an RFP now rather than wait for the sunset.
03
Forsta is already inside Qualtrics
Forsta, Confirmit, and Decipher were absorbed in the same deal, alongside Clarabridge before them. The accessible, independent end of the CX market is collapsing into a single vendor.
Your two options
Migrate to Qualtrics by default — or choose independence
The vendor's recommended path is into Qualtrics XM. Here's how that compares to moving your CX program to an independent, AI-native platform built to monetize feedback.
| Zykrr | Migrating to Qualtrics XM | |
|---|---|---|
| Vendor independence | ✓Independent, AI-native CX platform — not the company consolidating the market | ✕One vendor now absorbing Delighted, InMoment, Forsta, Confirmit & Clarabridge |
| Pricing model | ✓Value-based, scales with usage — no enterprise sticker shock | ✕Delighted's ~$249/mo path lands in enterprise XM contracts (often $25–75k+/yr) |
| Time to live | ✓Live in days — automation built into the core platform | ✕Enterprise implementation with professional services and add-ons |
| Historical data migration | ✓We map and ingest your existing feedback during onboarding — trends carry over | ✕Self-serve export or partner-led migration before your access ends |
| AI, prediction & action | ✓Predictive churn/upsell signals and native closed-loop workflows out of the box | ✕Advanced AI capabilities typically priced as separate add-on modules |
| CX-to-revenue linkage | ✓Every NPS/CSAT score tied to retention and revenue impact | ✕Strong on measurement and research, lighter on monetization |
Real Brands. Real Growth.
Teams that switch to Zykrr grow — here's the proof
Marketing, product, and CX teams at leading brands like Bharti AXA and Bajaj Auto trust Zykrr to turn feedback into measurable business outcomes.
+30
NPS base-point lift for a leading insurance provider in six months
+40
NPS points gained by a leading airline over two years
94%
Customer Satisfaction Index for an automotive market leader
+12%
CSAT lift for a leading financial institution
Answers at your fingertips
The Qualtrics consolidation: what it means for you
What teams losing Delighted, InMoment, or Forsta are asking right now.
Is Delighted really shutting down?+
Yes. Qualtrics is sunsetting Delighted permanently on June 30, 2026. Feature development has already stopped, and all customer data is deleted after the sunset date unless it's exported or migrated first. The officially recommended path is Qualtrics XM — a significant jump from Delighted's pricing into enterprise contracts.
What happens to InMoment after the Qualtrics acquisition?+
InMoment was acquired into Press Ganey Forsta, which Qualtrics then acquired for $6.75B (closed May 2026). Forrester has publicly stated that InMoment is “unlikely to survive” as an independent product and likely to be sunset within about two years, and advises customers to begin evaluating alternatives now rather than wait.
Do I have to migrate to Qualtrics?+
No. Migrating to Qualtrics XM is the default path the vendor offers, but it isn't your only option. Zykrr is an independent, AI-native CXM platform that covers NPS, CSAT, omnichannel feedback, dashboards, and analytics — and adds predictive churn/upsell signals, closed-loop action, and CX-to-revenue linkage, without enterprise lock-in.
Can Zykrr migrate our historical feedback and surveys?+
Yes. Zykrr can ingest your historical feedback and recreate your existing survey logic during onboarding, so your trend lines and benchmarks carry over. Because Delighted deletes data after June 30, 2026, the safest move is to export your data and start your migration before access ends.
How fast can we be up and running on Zykrr?+
Most teams go live in days, not months. Automation is built into the core platform, so you don't need custom logic or developer hours to launch your first NPS or CSAT program or connect existing feedback.
How is our data protected?+
Zykrr is built with enterprise-grade encryption and secure architecture, with full compliance to international standards including SOC 2, ISO 27001, HIPAA, and CCPA.
Enterprise-Grade Security. Globally Compliant
Your data deserves the highest level of protection. Zykrr is built with enterprise-grade encryption, secure architecture, and full compliance with international standards including SOC 2, ISO 27001, HIPAA, and CCPA. Whether you’re in healthcare, finance, or retail — your CX data stays safe, private, and audit-ready.
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