CEM

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CSAT Score – Customer Satisfaction KPI

Customer Satisfaction Score is a barometer that indicates how satisfied your customers

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CSAT And Net Promoter Score. Why Together?

The customer reaction and responses are metered vigorously. Especially since when everything...

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Net Promoters Score

When you are curious to know how well you have bonded with

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Improving Your CX

It shouldn’t come as a surprise that customer experience (CX) is rapidly

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CX Matters

A couple of years ago, retail giant, Walmart released a series of...

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In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

Tathagat (a.k.a. “TV”) is a software professional by education, computer scientist by

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The Pen Unspoken

A flawless experience of a pen nurtured a bond in Red’s heart.

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The Pulse Of Your Audience

Conference have the basic idea to spread the knowledge and present wide

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In Conversation With Pankhuri Sakhuja

How will you define CX to a layman? The relationship seeds between a

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The Essential – Response Rate

When you try to speak aloud but don’t get a shout back?

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Stop Ignoring Customers

High end technologies, ease of availability and affordable prices of products and

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Being Customer Centric

Acknowledging the fact that “we are clearly in the world where customer

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