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CSAT Score – Customer Satisfaction KPI

CSAT Score – Customer Satisfaction KPI

Customer Satisfaction Score is a barometer that indicates how satisfied your customers

CSAT And Net Promoter Score. Why Together?

CSAT And Net Promoter Score. Why Together?

The customer reaction and responses are metered vigorously. Especially since when everything...

Net Promoters Score

Net Promoters Score

When you are curious to know how well you have bonded with

CX Matters

CX Matters

A couple of years ago, retail giant, Walmart released a series of...

In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

In Conversation With Tathagat Varma, Founder & CEO, Thought Leadership

Tathagat (a.k.a. “TV”) is a software professional by education, computer scientist by

The Pen Unspoken

The Pen Unspoken

A flawless experience of a pen nurtured a bond in Red’s heart.

The Pulse Of Your Audience

The Pulse Of Your Audience

Conference have the basic idea to spread the knowledge and present wide

In Conversation With Pankhuri Sakhuja

In Conversation With Pankhuri Sakhuja

How will you define CX to a layman? The relationship seeds between a

The Essential – Response Rate

The Essential – Response Rate

When you try to speak aloud but don’t get a shout back?

Stop Ignoring Customers

Stop Ignoring Customers

High end technologies, ease of availability and affordable prices of products and

Being Customer Centric

Being Customer Centric

Acknowledging the fact that “we are clearly in the world where customer

Reactions Over A Feedback

Reactions Over A Feedback

Acknowledging the fact that “we are clearly in the world where customer

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