Measuring Employee Satisfaction To Improve Productivity.
John Rampton, online marketing guru said, “It’s a challenge to grow professionally and move up the corporate ladder when you’re not receiving feedback on your performance”.
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John Rampton, online marketing guru said, “It’s a challenge to grow professionally and move up the corporate ladder when you’re not receiving feedback on your performance”.
Read MoreAn effective survey tool like the Zykrr software not only gives you
Read MoreThe COVID-19 pandemic has turned our lives upside down. The strict lockdown
Read MoreThe economy in which businesses operate is transforming digitally at a rapid pace. Digitalization has impacted every aspect of how businesses operate.
Read MoreCustomer experience isn’t an expense. Managing customer experience bolsters your brand.
Read MoreInvesting in Customer Experience benefits your brand in by retaining customers and increasing revenue.
Read MoreYoung consumers put a spotlight on three brand values one of which the NOW Customer values most: speed, trust, and authenticity.
Read More"Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Read MoreWe all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role. NPS is a metric created by Fred Reichheld, a partner at Bain & Company, in 2003 and is used to understand customer satisfaction, and in turn customer loyalty. It measures how well an organization generates relationships worthy of loyalty.
Read MoreA good survey has the right blend of close-ended and open-ended questions that are framed to capture the right sentiments to achieve your goals. Studies show that close-ended questions in a survey tend to capture more responses than open-ended questions.
Read MoreWe all know how valued customers are to every business. The key concern for every business is to stay relevant in the marketplace in which it operates. It can only be achieved through positive word of mouth, and this is where the Net Promoter Score plays an important role.
Read MoreZykrr does not only aim at providing a Customer Experience Management Platform but also believes in providing an end-to-end solution when it comes to managing the voice of customers and capturing instant real-time feedback. From designing the surveys through a DIY Survey Administration module to providing actionable insights on the same as well as managing any escalations raised by customers through our efficient escalation management platform, we have it all. We partner with our clients and strive to make their customer experience journey better every day.
Read MoreThe world has transformed over the years and has adopted and adapted to digitization. Being a part of the digital world means that businesses can cater to a global clientele from any corner of the world. There are many advantages to it, but with it comes stiff competition, where the competition is not only limited to neighboring local businesses anymore. It crosses geographies and puts businesses on a global scale to be compared with other brands worldwide. So the question arises; ‘How to be a step ahead in the game?
Read MoreA substantial change in consumer behavior has been noted with the increasing adoption of digital services. A paradigm shift was noticed right from brand awareness to the buying journey, the service delivery aspect, and up to a query/ complaint being resolved.
Read MoreNet Promoter Score at 11-pointer scale brings users a wide range to express their experiences with better preciseness. Its comparatively new and gives a better-expressed experience while sharing feedback. A 5-star rating has been long outdated.
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We’re a strong team that packs a punch when it comes to expertise in experience design, technology, and analytics
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Net Promoter, Net Promoter Score, and NPS® are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
